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Questions about your payments and your account?

You can always get current, detailed information on your account by calling the VA benefits hotline: 1-800-827-1000 or 1-888-442-4551. Both numbers give you the option of speaking personally with a benefits specialist who can give you information about your specific claim or case.

Find out more about the certification process in the School Certifying Official Handbook, 3rd edition, dated September 30, 2013. This is the latest version published by the VA and is public information.